# [Help patients find a workable way to resolve a bill.](https://trymumm.com/industries/healthcare)

> Receive questions about a balance, explain charges and propose a payment arrangement in one conversation. Your billing team decides which terms it can offer.

## How Mumm runs this category.

- 01 · Review the patient’s request and supporting details
- 02 · Reply with an explanation or proposed adjustment
- 03 · Include payment timing and conditions in the offer
- 04 · Keep the conversation and accepted terms together