# [Give customers a clearer answer about their options.](https://trymumm.com/industries/insurance)

> Receive questions about a quote or renewal and reply with the options your business is authorized to offer. Keep coverage details and price changes together for the customer to review.

## How Mumm runs this category.

- 01 · Read the customer’s question and current quote
- 02 · Explain available options and their conditions
- 03 · Share proposed terms for the customer to review
- 04 · Keep the conversation connected to the request