# [Help customers find a plan that fits how they use it.](https://trymumm.com/industries/telecom)

> Receive requests about a bill, plan or renewal and explain the options you can provide. Share the price and conditions so customers can compare the full offer.

## How Mumm runs this category.

- 01 · Review the bill or plan the customer wants to discuss
- 02 · Reply with available changes or an explanation
- 03 · Make recurring charges and offer conditions clear
- 04 · Record the customer’s response and follow-up steps