Who we are
Mumm Labs, LLC operates the Mumm service. Mailing address and registered-agent details are in our terms. Privacy questions: privacy@mumm.com.
What information we collect
- Account info (name, email, phone)
- Submission content (descriptions, photos, documents you send us)
- Communications we exchange on your behalf (calls, emails, messages)
- Payment info — handled by Stripe; we do not store card numbers
- Usage data (analytics, device info, IP address)
How we use it
- To negotiate on your behalf (the core service)
- To improve the service (anonymized, aggregated)
- To communicate with you (transactional)
- To prevent fraud and abuse
- To comply with law
How long we keep it
- Active accounts: as long as the account is active, plus 7 years for tax/legal records
- Communications and negotiation records: 7 years (accounting requirement)
- Documents (medical bills, invoices): 7 years or until deletion request
- Anonymized analytics data: indefinitely
Your rights
- Access — download all your data
- Correction — fix wrong data
- Deletion — right to be forgotten, with carve-outs for legal/financial records
- Portability — export in machine-readable format
- Opt-out of marketing communications
- CCPA, GDPR, and other jurisdiction-specific rights as applicable
Children
Mumm is not for users under 18. We do not knowingly collect data from minors. If you believe we have, contact privacy@mumm.com and we will delete.
International transfers
Data is processed in the United States. Users elsewhere consent to this transfer when using the service.
Changes to this policy
Material changes are announced by email and posted here at least 14 days before they take effect.
Contact
privacy@mumm.com for privacy questions, data-export requests, deletion requests, or jurisdiction-specific privacy rights.